Return & Refund Policy

We offer a 3-day return and exchange window from the date your package is marked as delivered by the courier partner. After 3 days, unfortunately, we cannot offer you a return, exchange, replacement, or refund.

To be eligible for a return or exchange:

• The item must be unused, unsealed, and in the same condition that you received it
• The perfume bottle must be in its original packaging with the protective seal / plastic wrap intact
• You must provide a valid Proof of Purchase (Order ID and Payment Details)
• Note: Opened bottles or products that have been sprayed cannot be returned or exchanged unless they arrived damaged, leaking, or defective

If you receive a package that is damaged, leaking, or contains the wrong product:

• Contact us within 48 hours of delivery with clear photos or an unboxing video showing the defect, batch number, and outer packaging
• We will arrange a free replacement/exchange immediately or initiate a 100% full refund with zero additional charges

We accept product exchanges within 3 days of delivery under the following conditions:

• Exchange Eligibility — The perfume must be unopened, unused, and sealed in its original box, or received in a damaged/defective condition
• How to Request an Exchange — Contact us via email (support@arziperfumes.com) or WhatsApp (+91-9940077480) with your Order ID and the requested exchange product/fragrance
• Exchange Fee / Restocking Fee — ₹0 (No exchange fee, no restocking fee)
• Dispatch Timeline — Once your returned item is received and inspected, the exchange item is shipped within 1 to 2 business days

Return Method: By Mail / Courier. Return Label: Customer responsibility.

• Return Method — Returns are processed by mail/courier
• Return Label — Customer responsibility (Customers arrange the return shipping label through a courier service of their choice to send the product back to our address)
• How to Return — Email support@arziperfumes.com or WhatsApp +91-9940077480 with your Order ID. Pack the item securely in its original packaging and dispatch it to our return address
• Coimbatore Branch Address — Arzi Perfumes, 11-312, Palakkad - Coimbatore Rd, near Hmr Restaurant, Pulakadu, Sai Garden, Kuniyamuthur, Coimbatore, Tamil Nadu - 641008. Phone: +91 99400 77480
• Muthupet Branch Address — Arzi Perfumes, 262/51, Periyakadai Street, Muthupettai - 614704, Thiruvarur, Tamil Nadu, India. Phone: +91 99400 77480

Clear breakdown of shipping costs and restocking fees for returns and exchanges:

• Restocking Fees — ₹0 / No Restocking Fee (We do not charge any restocking fee on any returns or exchanges)
• Defective / Damaged / Incorrect Items — Free return shipping (100% covered and reimbursed by Arzi Perfumes)
• Customer Remorse / Change of Mind (Unopened / Sealed items) — Customer responsibility (Customer pays actual return shipping costs; ₹0 restocking fee)

Once your return is received and inspected at our warehouse:

• Approval Notification — within 2 business days of receiving the returned package
• Refund Timeline — once approved, refund is processed within 5 to 7 business days
• Prepaid Orders — credited back directly to your original payment method (Credit/Debit Card, Net Banking, UPI)
• Cash on Delivery (COD) Orders — refunded via UPI / NEFT Bank Transfer after verifying your bank account details

Cancellation policy:

• Orders can be canceled before they are dispatched for a 100% full refund
• Once dispatched, please wait for delivery and request a return or exchange following the standard return process

For any questions regarding returns, exchanges, or refunds, reach out to us:

• Email — support@arziperfumes.com
• Phone / WhatsApp — +91-9940077480
• Coimbatore Branch — 11-312, Palakkad - Coimbatore Rd, near Hmr Restaurant, Pulakadu, Sai Garden, Kuniyamuthur, Coimbatore, Tamil Nadu - 641008
• Muthupet Branch — 262/51, Periyakadai Street, Muthupettai - 614704, Thiruvarur, Tamil Nadu, India
• Customer Support Hours — Monday to Saturday, 10:00 AM – 6:00 PM IST